Warranty
Clear warranty, for ten years.
Marqoni is built to last: readable conditions, direct assistance, spare parts and a support path designed to accompany Origine over time.
10 years of Marqoni coverage
In addition to the legal warranty required by applicable law, Marqoni provides an extended ten-year commercial warranty under the conditions published at the time of sale.
Diagnosis before replacement
Every request follows a clear process: issue verification, proposed solution and, when needed, repair, spare part replacement or device replacement.
Human support
No unnecessarily complicated procedures: you can open a request from Account or Contacts and follow the assistance status.
What a ten-year warranty means
The Marqoni warranty is designed to give continuity to the project. The goal is to help owners keep their device for longer, reducing premature replacements and waste.
The ten-year commercial coverage concerns the Marqoni assistance relationship, the availability of the support path, the handling of covered defects and access to the repair or replacement procedures set out in the official conditions.
Legal warranty and commercial warranty
The legal warranty remains the one provided by applicable European law. The ten-year Marqoni commercial warranty is added as a brand commitment and will be governed by transparent, readable conditions available before the final purchase.
What is covered
Conformity defects, manufacturing-related issues and malfunctions not caused by misuse, tampering, impacts, liquids, unauthorised repairs or accidental damage.
What is not covered
Normal wear, non-functional cosmetic damage, drops, oxidation, liquids, non-compliant use, unauthorised modifications, consumable components beyond their natural life cycle and damage caused by unsuitable accessories.
Repair before replacement
Whenever possible, Marqoni prioritises diagnosis, repair and replacement of the defective component. Full device replacement remains possible when repair is not reasonable or does not solve the issue.
Spare parts and guides
The warranty works together with repair guides and original spare parts. The goal is to create an assistance ecosystem that is understandable, sustainable and consistent with a smartphone designed to last.
How to request support
Open a request from the Contacts page or from the Account area. You may be asked for your order number, a description of the problem, any photos or videos and a short guided check before the case is opened.
Warranty FAQ.
Does the warranty really last ten years?
Yes. Marqoni provides a ten-year commercial warranty in addition to the applicable legal warranty. The final conditions will be published clearly before the final sale.
Is the battery covered for ten years?
The battery is a component subject to normal wear. It will be managed with specific conditions, available spare parts and authorised replacement when needed.
Is a drop covered?
Accidental damage, including impacts, drops and liquids, is normally not included in the standard warranty. It may be handled as a paid repair.
Do I need to ship the phone?
It depends on the type of issue. In some cases a guided diagnosis will be enough; in others the device or affected component may need to be sent in.